FAQs

The Chromebooks in our offer have been selected by our experts as optimal devices for use in education, with a distinctive durability and speed.

Specifications on which the models differ and what you can pay attention to when purchasing are the screen (size, resolution, touchscreen or no touchscreen), the battery life and portability.

Other features in which Chromebooks differ are the storage capacity, the CPU and memory.

Do you need more specific advice for the purchase of devices for your class or school? Contact us, we are happy to give advice.

Even if you are not connected to internet, you can still perform all kinds of tasks with your Chromebook.

If you use Gmail with your work or school account, you can ask your administrator  for help with changing your Gmail Offline settings.

Check your email:

You can read, reply and search your Gmail messages via mail.google.com, even when you are offline. You can set the app as follows:

1. Open Chrome.
2. Go to the Gmail Offline settings.
3. Check the 'Enable offline mail' checkbox.
4. Choose your settings, such as the number of days you want to synchronize messages.
5. Select Save Changes.
6. If you want to use Gmail when you are not connected to internet, go to mail.google.com.

Note: When you send offline emails, your email will be placed in a new Outbox folder and will be sent as soon as you are online again. More information about using Gmail Offline.

 

Yes, downloading files on a Chromebook is possible. You can open, save or delete many files.

To keep your files definitely saved, move them from the Downloads folder to a permanent folder.

1. Click on in the corner of your screen   , .
2. Open Files .
3. Click on the left on Downloads.
4. Drag the file to another folder.

You don't need an antivirus software to use a Chromebook. Because no software can be installed on a Chromebook, it is not possible to download a virus.

Perform the following steps on a functioning computer (not on the Chromebook with the error):

1. If you use a Mac or PC:  if you have not already done it: Install Chrome. Open Chrome. Install the recovery app.
2. Open the recovery app.
3. Click on Get started. 
4. Click Select a model from the list or type the model number of the Chromebook that you want to restore. You can find this number on the bottom of your Chromebook.
5. Click on Continue.
6. Place your USB stick or SD card in the computer.
7. Select the USB stick or SD card that you have placed in the dropdown menu.
8. Click on Continue.
9. Click Create Now.
10. When you receive message that your recovery medium is ready, remove the USB stick or SD card from the computer.

ChromebookInventory allows downloading and updating the metadata and Org units of registered Chrome devices directly from a Google spreadsheet.

The chromebookInventory script is for super administrators only and can be used on Google Apps domains with Chrome Device Management Console licenses, used to manage Chromebooks. With this script you can both export and update your Chromebook inventory via a Google spreadsheet.

 

If you know that you will be offline for a while but want to continue working in Google Docs, Spreadsheets or Slides, you can make Google Drive files available offline.

Step 1: Make Google Drive available offline 

1. Connect to internet. 
2. Open the Offline Docs extension.
3. Click Add to Chrome. (If the button says "Added to Chrome," you already have the extension installed.)
4. Go to drive.google.com/drive/settings.
5. Check the box in the Offline section. It can take a few minutes for the offline access setting to be enabled.
6. Click Done. 

Your Chromebook stores your most recently opened documents so that you can work on them offline.

Step 2: Work offline on a file 

If your Chromebook is offline, follow these steps:

1. Click on Launcher, up arrow in the corner of the screen.
2. Click on Google Drive.
3. Find the file you want to work on and double click to open it.
4. Work on your file. The changes are synchronized with Google Drive as soon as your Chromebook connects to the internet.

 

You can take offline notes with Google Keep. If you have already taken notes, you must first save them so that you can read and edit them offline:

1. Make sure your Chromebook is connected to the internet.
2. Click on the Launcher up arrow in the corner of the screen
3. Open the app Google Keep .
4. Wait a few minutes. Your Chromebook automatically saves your notes so that you can view them offline.

After your Chromebook has saved your notes, you can edit them offline or write new notes offline. Changes you make will be reflected in Google Keep as soon as you are back online.

If your touchpad no longer works, you can try the following: 

• Make sure the touchpad is free of dust and other dirt particles.
• Press the Esc key a few times.
• Roll your fingers on the touchpad for ten seconds.
• Switch your Chromebook off and on again.
• Perform a hard reset.
• If you use multiple accounts on your Chromebook, delete the account that is causing the problems with the touchpad. Then add the account again.

For most Chromebooks you can follow the steps below:

1. Switch off your Chromebook.
2. Keep refreshing and tap on on/off . 
3. Keep refreshingwhen your Chromebook starts up.

Press Alt + Search to enable or disable Caps Lock.

On the Chromebook:

• Settings> tap "flash"
• "Content settings", there you will see if flash player is enabled. (If you have approved the sites, they should also be in that list)
• Allow Flash for a page:
• Surf to the site
• Click to the left of the address on the padlock> site settings
• Set flash to "always allow"

When you make Google Drive available offline, only your most recent files are automatically saved offline. If you want to manually select files for offline use, follow these steps:

1. Follow step 1 above to make Google Drive available offline.
2. Click on Launcher arrow up.
3. Click on Google Docs, Google Spreadsheets or Google Slides.
4. Click on the file that you want to use offline More .
5. Click on available Offline. A check mark appears in the lower-left corner to indicate that the file is available offline.

1. Select the time at the bottom right.
2. Tap Settings.
3. Tap Advanced at the bottom.
4. Tap under 'Accessibility', on Manage accessibility features.
5. Turn off Enable Screen Keyboard on Keyboard.

The keyboard of your Chromebook works just like a normal keyboard, with some differences.

Unique keys on your Chromebook keyboard

Search in apps and on the internet. Press Alt + Search to enable or disable Caps Lock.

Go to the previous page in the browser history (F1). 

Go to the next page in the browser history (F2). 

Refresh the current page (F3). 

Hide the tabs and the Launcer in full screen (full screen) mode (F4). 

Display all windows in overview mode (F5). 

Dim the screen (F6). 

Make the screen brighter (F7). 

Mute (F8). 

Decrease the volume (F9). 

Increase the volume (F10). 

Popular shortcuts 

• To take a screenshot: press Ctrl + (or Ctrl + F5)
• To take a partial screenshot: press Shift + Ctrl + (or Shift + Ctrl + F5) and click and drag 
• To take a screenshot (on tablets): press the on/off button + Volume down button
• To turn the Caps Lock on/off: press Search  + Alt
• To lock the screen: press Search + L
• Log out of your Google account: press Shift + Ctrl + q (twice)
• To display all shortcuts: press Ctrl + Alt + /

 

If there are problems with your Chromebook that you want to solve, you may have to reset your Chromebook hardware. This is called a 'hard reset'.

You only perform such a hard reset if the problem cannot be solved by other means. A hard reset will restart your Chrome hardware (such as keyboard and touch pad) and certain files in the Downloads folder can be deleted.

You can tap on the touchpad to click. You can also change the direction in which you scroll. That is how it works:

1. Select the time at the bottom right.
2. Selecteer Settings .
3. In the 'Device' section, select the Touchpad (or Mouse and touchpad) option.
4. Change how your touchpad works:

• Enable or disable tap-to-click 
• Enable tap and drag
• Change your primary mouse button, if you use one
• Adjust how fast the mouse pointer moves: move the sliders next to 'Touchpad speed' or 'Mouse speed'
• Choose the scrolling type: traditional (swipe up to scroll down) or Australian (swipe up to scroll up).