georg-arthur-pflueger-TeWwYARfcM4-unsplash

G Suite Customer Story - Cera Care

Increasing collaboration & communication amid a pandemic thanks to G Suite 

Cera Care-1

In Short

Cera Care did a full Gmail and Google Drive migration in only 4 weeks, together with partner Fourcast
Google tools implemented include: Gmail, Google Drive, & Google Meet
The deadline to bring everyone onboard was right in the middle of the Covid-19 crisis

Read more

“We managed to do a Gmail and Google Drive migration in a matter of only 4 weeks! Unless you have the skills and experience in-house, my advice is to not do this alone. With a trusted partner like Fourcast we were able to accelerate the project and reduce the risk of users becoming frustrated during the rollout. In addition, we always received the advice and guidance for areas we had less knowledge about."

Horus Patel

Horus Patel
CTO, Cera Care Ltd

About Cera Care

Cera Care is a London-based technology-enabled home care company. Cera Care was founded in November 2015 by Mahiben Maruthappu and Marek Sacha who formally launched the company in 2016.

Cera Care’s mission is to solve the care challenges and provide people with modern care they rightly deserve. They offer affordable, comprehensive care by combining the power of technology with a uniquely collaborative approach. This way they make it possible for people to live better lives in the place they most want to be: home. It uses an on-demand digital platform to allow families to arrange and schedule home care for elderly relatives.

Caregivers

The Challenge

Cera Care had just acquired another company. It was crucial for Cera Care to bring everyone onboard into their current G Suite environment. The timing of the project was particular as the deadline was right in the middle of the Covid-19 crisis. That meant that absolutely everything from the migration set-up to the project management and change management had to be done remotely.

In addition, Cera Care wanted to upgrade their G Suite Basic license to a G Suite Business license. The biggest impact of the upgrade was the availability of Shared Drives for their staff, and the ability to have broader auditing features. This upgrade would enable a better control and structure of company files on the cloud. The challenge here was to ensure that everyone understood how Shared Drives would impact their way of working and making sure that a new file structure was put in place in a matter of days. 

The Cera Care Teams also needed guidance, training and best practices from Google Cloud experts to get the right instructions from the beginning. 

There was one major challenge in this project: the timeline of the project! The Fourcast Team only had 4 weeks to tackle the entire mailing and filing migration for around 300 people all working remotely due to the Covid-19 pandemic.

The Goal

The goal of the project with partner Fourcast was to integrate the new staff within Cera’s infrastructure and educate users in the usage of G Suite as a whole. Because G Suite is accessed through a web browser, it's available to all staff wherever they might need it. With Shared Drive, teams can collaborate and connect more efficiently than ever before. 

We had to enable this smooth transition in a matter of 4 weeks amid the Covid-19 crisis.

Fourcast was very knowledgeable and was able to assist us with any difficulties we encountered during this migration process. They reacted very quickly to any issues that arose and provided us with their recommendations to ensure we could adhere to our deadlines. We relied on Fourcast’s expertise to know how we could best handle this change.”

- Horus Patel CTO at Cera Care

Solution

Fourcast supported Cera Care and their recent acquisition in this transition with both technical activities and change management tasks. 

There were the 3 solutions that were implemented: 

  1. Migration to Gmail
    Google Cloud Premier Partner Fourcast helped  Cera Care to set up the new environment for 300 users of the newly acquired company. This section of the project was mainly technical but also involved some change management in terms of communication and training of the staff.
  2. Migration to Google Drive
    Fourcast’s team defined a clear and pragmatic approach to help the newly acquired company to move all their files to the cloud and to get up to speed very quickly on the concepts of G Suite. We enabled Google Drive for the new 200 users but also for the current staff. This track was technical but was also closely related to change management as a thorough analysis of their current usage, their current environment and file structure had to be done in just a few days. In addition, our experts provided a new file structure that made sense in Google’s Shared Drive logic. Once that was set up, communication and training were essential parts of the succes of this project. And finally, the technical portion of the project could start by moving files from the old server environment to Google Drive.
  3. Upgrade of Cera Care’s license to Business licenses
    Cera Care’s staff was already used to the basic G Suite environment. The biggest part of the job here was mainly change management as more than 300 users needed to understand what type of change was at hand and the impact it would have on their way of working. Fourcast shared best practices on the new G Suite features. 

Thanks to the flexibility of G Suite’s tools and the performance of Google Meet, it was possible to make it work. This was also possible thanks to Cera Care who was very engaged in the project from the start and helped the Fourcast team to untangle the knots along the way. 

Fourcast provided us with the knowledge and skills that were missing in our business to deliver such a complex project at pace, we had been using Google for some years within our core business but didn’t have the skills in-house to migrate such a large number of users from a system like lotus notes to G Suite. Really the end result for our users was a seamless transition to a new system without interfering with our businesses ability to deliver care.

 

Horus Patel

Horus Patel
CTO, Cera Care Ltd

The Result

The most important result of the partnership between Cera Care and Fourcast is that Cera Care’s newly acquired company is now fully integrated with G Suite. They can now easily communicate using Gmail, book meetings using Google Calendar and set up a video conference using Google Meet in a matter of seconds. Fourcast supported this change by providing Cera Care with communication templates and best practices to carry out the adoption of the tools introduced. 

The Fourcast team successfully onboarded the new users to the different tools of G Suite. Document sharing and version control is now easy for all the company thanks to Google Drive and the various Google formats (Docs, Sheets, Slides). 

Cera Care is now using G Suite to the fullest, both utilising it for collaboration and communication purposes. They are using Google Drive on a daily, which has given them the possibility to achieve results faster.

Fourcast’s methodology is to perform the migration from a technical point of view from A-Z. In addition to the technical aspects, change management cannot be overlooked in such a project where we are asking our staff to change the way they work both in terms of their mailing and filing tools. Fourcast supported the change by providing us with communication templates and best practices to carry out the adoption of the tools introduced.  Whenever we have a problem or challenge, we can count on the expertise of our partner Fourcast to come up with best practices and the best way to solve the issue.”

- Horus Patel CTO at Cera Care

only 4 weeks migration time

Share this story